This is where you should answer the most common questions prospective customers might have.
1. What can I do if I forget my password on mydlink cloud camera?
You need to reset your camera, use paperclip to press and hold the reset button for 12 seconds. Make sure it is plugged in.
2. Why does the LED not light up?
Check your power connection, mostly faulty connection. Use DC 5V power supply only and avoid surge protector if facing problem.
3. Why does the Network Camera work locally but not remotely?
Check internet firewall settings on your modem or router. Make sure you allow Outside your local LAN connections.
4. Do you have Support?
Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 24/7/365. Just email us your Queries.